Welcome to your New 2023 General Reading Test 1
SECTION 2
Questions 15-22
Complete the notes below.
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes 15-22 on your answer sheet.
Green roofs Community gardens City parks and green walls Green urban planning
Questions 23-27
Complete the table below.
Choose ONE WORD ONLY from the text for each answer.
Write your answers in boxes 23-27 on your answer sheet.
Strategies for managing customer returns |
Strategy | Your approach | The customer... |
Stay objective | | |
Listen carefully | - Use simple statements in response.
| |
Ask specific questions | - Have a genuine conversation.
| |
Provide resolution | | |
Questions 38-40
Choose the correct letter, A, B, C, or D.
Write the correct letter in boxes 38-40 on your answer sheet.
38 In Section A, we learn that traditional bookbinding
39 The support for reviving traditional bookbinding has been
40 What is a potential impact of reviving traditional bookbinding?