Complete the flowchart below.
Choose ONE WORD AND/OR A NUMBER from the text for each answer.
Write your answers in boxes 15—21 on your answer sheet
Raising a grievance at work
Ask to see your immediate manager on an 15 basis.
↓
If not satisfied, find details of your company's grievance procedure.
This may be in a handbook, a 16 or on an art intranet site.
↓
Write to your employer with details of your complaint.
You may also suggest a 17
Make sure there is a date on your letter and keep a copy.
↓
Your employer should hold a meeting.
You have the right to be accompanied by a 18 or a trade union representative.
↓
Your employer should then inform you of the decision in writing.
If you are not happy with the decision, you can appeal in writing.
↓
Your employer should then arrange a further meeting.
Where possible, this should be led by a manager who is 19 to the previous one.
↓
If you are still not happy with the decision, you can